FAQ
Everything you need to know about our products, ordering, installation and support.
01
Indoor, outdoor, IP, analog HD and solar cameras from Hikvision, Dahua and our own Sixodo brand, plus recorders and accessories.
Prices are shown on each product. Message us on WhatsApp or call, and we will confirm stock, delivery and payment by bank transfer.
Cash and bank transfer.
Unopened products can be returned within 7 days in their original packaging. Contact us first so we can assist.
Yes. We offer trade pricing on bulk orders. Send us your list on WhatsApp for a quote.
02
Yes. Our products come with a warranty covering manufacturing defects. The period depends on the brand and model and is confirmed on your invoice.
Yes. Our systems support remote viewing on iOS and Android through the manufacturer’s app, and we set it up for you.
Absolutely. Systems are designed to expand. You can add cameras up to your recorder’s channel count, or upgrade the recorder.
Yes. Outdoor models are weatherproof (IP66/IP67) and designed for sun, rain and dust.
We recommend a UPS for the recorder, and solar cameras where power is unreliable, so recording continues.
03
Yes. We survey, install, configure and hand over the full system, including the app on your phone.
It depends on the number of cameras, cabling and site complexity. We give a free, itemised quote after a site survey.
Check the power and cable connections and restart the recorder. If the issue persists, contact our support team on WhatsApp.
Password resets need the device serial number and a verification code from the manufacturer. Contact us and we will guide you.
Yes. Our support line stays open after installation for troubleshooting, firmware updates and repairs.
Free site survey
Our team is happy to help. Message us and get a reply fast.
