Technical support
Troubleshooting, repairs, firmware updates and warranty support for systems we supplied or installed.
Support options
Send a photo or short video of the problem and get guidance quickly.
Many issues are fixed remotely, with no visit and minimal disruption.
When needed, a technician visits to repair or replace faulty equipment.
Keep cameras and recorders secure and stable with the latest updates.
Hard-drive health checks, recording schedules and footage retrieval.
Genuine units we sell carry warranty, handled locally without the back and forth.
Quick fixes
Most common problems have simple fixes. If these do not work, contact us and we will take it from there.
Check the camera’s power adapter and cable connectors at both ends, then restart the recorder. If one camera is off, swap its power supply with a working one to test.
Confirm the recorder is connected to the internet (router lights on), update the viewing app, and log out and back in. If your internet provider changed, the device may need re-adding.
Open the recorder’s storage menu and check the hard drive status. An “abnormal” or “uninitialised” drive needs attention. Contact us before formatting.
Clean the camera lens and remove spider webs. Check that no bright light points directly at the camera. ColorVu models need some ambient light.
Password resets require the device serial number and a manufacturer code. Send us the serial number and we will guide you safely.
Request support
Share your details and a short description of the problem. Our technical team will respond as quickly as possible.
